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Visible Body Human Anatomy Atlas: Troubleshooting

Web version troubleshooting

Launch issues

The first time you launch the application, your browser will automatically download our highly detailed anatomical models. This download can take several minutes to complete, depending on the speed of your internet connection. 

Try these troubleshooting steps

  1. Confirm your computer meets the minimum system requirements
  2. Confirm you have a reliable high-speed internet connection
    • A wired internet connection is best
    • Wi-Fi network and signal strengths can be extremely variable depending on hardware configuration, interference, number of devices connected to the network, and activity
    • Test your internet connection speeds with a speed test such as speedtest.net, fast.com or testmy.net
    • Reboot your modem and router and turn off other devices to ensure optimal performance
  3. Check the size of your browser cache.

 

Safari

  • Safari does not have an option for increasing the cache size. It should handle the caching appropriately.

Firefox (Windows)

  1. Click on Tools > Options > Advanced.
  2. Click Network tab.
  3. Under Cached Web Content select Override automatic cache management.
  4. Enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Close the Options tab in the browser.

Firefox (Mac)

  1. Click Firefox > Preferences > Advanced.
  2. Click Network tab.
  3. Under Cached Web Content select Override automatic cache management.
  4. Enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Close the window.

Internet Explorer (legacy support)

Internet Explorer legacy support: The 2018 version of Human Anatomy Atlas does not run on Internet Explorer. This information on Internet Explorer is provided for legacy apps (web apps released before 2018).

  1. Click Tool icon (Gear icon upper right of the browser).
  2. Click Internet options.
  3. In General tab, under Browsing History, click Settings.
  4. In Temporary Internet Files tab, select automatically, and enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Click OK, and save your changes, then click OK
  • If your browser cache is large enough, you may not need to download the anatomy files when you return to the app. Here are instructions to increase the browser cache size. We recommend a browser cache size of at least 350 MB

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Slow performance

Performance while running Visible Body via a web browser is not as fast as expected. What can I do?

Try these troubleshooting steps

  1. Confirm your computer meets the minimum system requirements.
  2. Exit other applications
  3. Quit/exit other applications: Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch.
  4. Try hiding body structures you don’t need.
  5. Try hiding body systems and objects that you don’t need to view -- performance improves with fewer visible objects in the viewing area.

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Browser doesn't support WebGL

When I launch a Visible Body app via a web browser, I see the message, “You need a browser which supports WebGL to run this content.”

Try these troubleshooting steps

  1. Check that your browser supports WebGL. If not, please use one of these browsers: Firefox, Chrome, Safari (v8 or later)
  2. Visit get.webgl.org
    • If get.webgl.org indicates that WebGL is not currently working in your browser, please follow the support links. For most browsers there will be details on updating your graphics card driver
  3. If you are using Firefox, check the Configuration Editor
    • Type about:config into your address bar
    • Search for gfx.crash-guard.status.glcontext
    • If the value of gfx.crash-guard.status.glcontext is not 2, then set the value to 2
    • Restart your browser

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Out of memory error

I receive an out-of-memory error when I launch the WebGL version. What can I do? 

Visible Body apps are resource-intensive. Try these steps for improving memory usage on your computer

Try these troubleshooting steps

  1. Confirm your computer meets the minimum system requirements
  2. Try closing other running applications
  3. Try restarting your web browser, then loading Visible Body
  4. Lastly, try restarting your computer, then loading Visible Body

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Inability to play animations using Safari 11

If you are trying to play animations in a Visible Body web based app and are using Safari 11, you need to set the browser to allow auto-play animations.

Try these troubleshooting steps

  1. Open app in Safari
  2. Open Preferences
  3. Select Websites
  4. Select Auto-Play
  5. For the website you are using, change the dropdown from "Stop media with sound" to "Allow All Auto-Play"

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Mobile app troubleshooting

Activating Mobile apps

In addition to web versions of apps, Visible Body offers Android and iOS versions of apps. Follow these instructions to download and activate mobile apps. 
  1. Go to the launch page for the Mobile Apps
  2. Find and click/tap on the link for the Mobile Apps
  3. Use download links to download the apps to a mobile device
  4. Follow the instructions for on campus or off campus activation provided on the page

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Slow Mobile app performance

Using the apps on a mobile device is not as fast as expected. What can I do?

Try these troubleshooting steps

  1. Confirm your computer meets the minimum system requirements
  2. Second, try hiding structures you don’t need
  3. You can try hiding body systems and objects that you don’t need to view. Performance
  4. improves with fewer visible objects in the viewing area
  5. Finally, maximize your system’s resources for best Visible Body performance on a mobile device: Quit other apps, power-cycle your device, or reset it

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Crashing on iPad or iPhone

Visible Body app is crashing on my iPad or iPhone

It's possible that your device is running low on available RAM and is having a hard time loading app

Try quitting open apps and resetting your device

Quitting open apps

  1. Double-click the Home button on the bottom of your iPad/iPhone to reveal all running apps
  2. Swipe each app off-screen to close the app
  3. When you're done quitting all running apps, press the Home button to go back to your home screen
  4. Relaunch the app

Resetting your device

  1. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
  2. When your device has reset, relaunch the app

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No sound on iPad or iPhone

If you cannot hear audio while playing animations or pronunciations in the app, the system sounds may be muted.

Try these troubleshooting steps

System sounds can be muted and controlled in two ways, via the side switch or in the control center

Side Switch

  1. Check the side switch to see if your device is muted (orange)
  2. If it is, turning it off will resume sounds
  3. Use the volume buttons on the side to raise the volume of your device

Control Center

  1. Swipe up from the bottom of the screen
  2. If the bell icon is red, your sounds are muted. Tap it to unmute your sounds
  3. Use the volume buttons on the side to raise the volume of your device

For more information, check out these articles

https://support.apple.com/en-us/HT204171
https://support.apple.com/en-us/HT203017#sound
https://support.apple.com/en-us/HT202769

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Mobile App expired

My mobile app expired. Why?
  • Mobile Apps can only be used by current Miami University students, faculty, and staff
  • Mobile Apps expire 150 days after download. You will need to re-authenticate using your Miami University ID

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System requirements

There are two versions of this application. The Web Player version provides faster access; it requires the Unity Web Player 4.3+ plug-in. The WebGL version does not require a plugin.

When you are in a Web Player compatible browser (IE, Firefox or Safari 7 or below), you will see two Launch buttons, one for each version, choose the Web Player version for a faster download.

When you are in a WebGL enabled browser (Chrome, IE 11, Edge and Safari 8 or above) you will see only one Launch button.

System Requirements for Web Player

Windows Users Mac Users
2 GB RAM 2 GB RAM
Windows 7/8/10 Mac OS X 10.7 - 10.11
Dedicated video card with 64+ MB on-board RAM Dedicated video card with 64+ MB on-board RAM
Internet Explorer, Firefox Safari (V7 or below), Firefox
Unity Web Play Unity Web Play

 

System Requirements for WebGL

Windows Users Mac Users
2 GB RAM 2 GB RAM
64-bit Windows 7/8/10 Mac OS X 10.7 or newer
Dedicated video card with 64+ MB on-board RAM Dedicated video card with 64+ MB on-board RAM
Chrome, Firefox, IE 11, Edge Safari V8 or higher, Firefox, Chrome

 

System Requirements for Augmented Reality 

Click the appropriate link below to view the Augmented Reality system requirements for your type of device

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Get Help: Oxford Campus Librarian

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Ginny Boehme
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My appointment scheduler is open for you to meet with me virtually. The default platform I use is Zoom, but if you prefer Google Meet or WebEx, that's not a problem at all.


Contact:
202 King Library
513-529-1726

Get Help: Middletown Campus Librarian

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Jessie Long
Contact:
Gardner- Harvey Library
4200 N. University Blvd.
Middletown, OH 45042
(513)727-3225