Visible Body Human Anatomy Atlas: Troubleshooting

Miami University Libraries offers Visible Body: Human Anatomy Atlas only

Web version issues

• Launch issues
• Slow performance
• Browser doesn't support WebGL
• Out of memory error
• Inability to play animations using Safari

Mobile apps issues

• Activating the mobile app
• Slow mobile app performance
• Crashing on iPad or iPhone
• No sound on iPad or iPhone
• App is expired

​System requirements

Try these troubleshooting steps

1. Confirm your computer meets the minimum system requirements
   • Human Anatomy Atlas
2. Confirm you have a reliable high-speed internet connection
   • A wired internet connection is best
   • Wi-Fi network and signal strengths can be extremely variable depending on hardware configuration, interference, number of devices connected to the network, and activity
   • Test your internet connection speeds with a speed test such as speedtest.net, fast.com or testmy.net
   • Reboot your modem and router and turn off other devices to ensure optimal performance
3. Check the size of your browser cache.

​Detailed cache instructions for your browser

• If your browser cache is large enough, you may not need to download the anatomy files when you return to the app. Here are instructions to increase the browser cache size. We recommend a browser cache size of at least 350 MB

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Try these troubleshooting steps

1. Confirm your computer meets the minimum system requirements.
   • Human Anatomy Atlas
2. Exit other applications
3. Quit/exit other applications: Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch.
4. Try hiding body structures you don’t need.
5. Try hiding body systems and objects that you don’t need to view -- performance improves with fewer visible objects in the viewing area.

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Try these troubleshooting steps

1. Check that your browser supports WebGL. If not, please use one of these browsers: Firefox, Chrome, Safari (v8 or later)
2. Visit get.webgl.org
   • If get.webgl.org indicates that WebGL is not currently working in your browser, please follow the support links. For most browsers there will be details on updating your graphics card driver
3. If you are using Firefox, check the Configuration Editor
   • Type about:config into your address bar
   • Search for gfx.crash-guard.status.glcontext
   • If the value of gfx.crash-guard.status.glcontext is not 2, then set the value to 2
   • Restart your browser

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Visible Body apps are resource-intensive. Try these steps for improving memory usage on your computer

Try these troubleshooting steps

1. Confirm your computer meets the minimum system requirements
   • Human Anatomy Atlas
2. Try closing other running applications
3. Try restarting your web browser, then loading Visible Body
4. Lastly, try restarting your computer, then loading Visible Body

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Try these troubleshooting steps

1. ​Open app in Safari
2. Open Preferences
3. Select Websites
4. Select Auto-Play
5. For the website you are using, change the dropdown from "Stop media with sound" to "Allow All Auto-Play"

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1. Go to the launch page for the Mobile Apps
2. Find and click/tap on the link for the Mobile Apps
3. Use download links to download the apps to a mobile device
4. Follow the instructions for on campus or off campus activation provided on the page

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Try these troubleshooting steps

1. Confirm your computer meets the minimum system requirements
   • Human Anatomy Atlas 2018
2. Second, try hiding structures you don’t need
3. You can try hiding body systems and objects that you don’t need to view. Performance
4. improves with fewer visible objects in the viewing area
5. Finally, maximize your system’s resources for best Visible Body performance on a mobile device: Quit other apps, power-cycle your device, or reset it

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It's possible that your device is running low on available RAM and is having a hard time loading app

Try quitting open apps and resetting your device

Quitting open apps

1. Double-click the Home button on the bottom of your iPad/iPhone to reveal all running apps
2. Swipe each app off-screen to close the app
3. When you're done quitting all running apps, press the Home button to go back to your home screen
4. Relaunch the app

Resetting your device

1. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
2. When your device has reset, relaunch the app

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Try these troubleshooting steps

System sounds can be muted and controlled in two ways, via the side switch or in the control center

Side Switch

1. Check the side switch to see if your device is muted (orange)
2. If it is, turning it off will resume sounds
3. Use the volume buttons on the side to raise the volume of your device

Control Center

1. Swipe up from the bottom of the screen
2. If the bell icon is red, your sounds are muted. Tap it to unmute your sounds
3. Use the volume buttons on the side to raise the volume of your device

For more information, check out these articles

https://support.apple.com/en-us/HT204171
https://support.apple.com/en-us/HT203017#sound
https://support.apple.com/en-us/HT202769

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• Mobile Apps can only be used by current Miami University students, faculty, and staff
• Mobile Apps expire 150 days after download. You will need to re-authenticate using your Miami University ID

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There are two versions of this application. The Web Player version provides faster access; it requires the Unity Web Player 4.3+ plug-in. The WebGL version does not require a plugin.

When you are in a Web Player compatible browser (IE, Firefox or Safari 7 or below), you will see two Launch buttons, one for each version, choose the Web Player version for a faster download.

When you are in a WebGL enabled browser (Chrome, IE 11, Edge and Safari 8 or above) you will see only one Launch button.

System Requirements for Web Player

System Requirements for WebGL

System Requirements for Augmented Reality 

Click the appropriate link below to view the Augmented Reality system requirements for your type of device

• Android devices
• iPad and iPhone (iOS) devices

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