Reports & Articles about CEO Diversity
Deloitte Article: Diversifying the path to CEO in financial services
Applied Economics Letters: Simultaneous Board and CEO diversity: Does it increase firm value?
Crist Kolder Associates, (go to page 40) Volatility Report 2019
Gender Pay Gap More Resources
Business Insider Article: Asking for what you want is great career advice - if you’re a man
HBR Article: Women ask for raises as often as men, but are unlikely to get them
American Banker: Stay Relevant (But Not with Lady Snack Chips)
American Banker: How CITI Will Shrink its Pay Gap and Beware Those Freshman Renegades
American Banker: The Weak Points in Banks’ Rosy Gender Pay-Gap Numbers
Deloitte Report: The future of financial services: Forces at work, opportunities in play
Deloitte Report: 2021 banking and capital markets outlook
Video (7 minutes): Digital transformation: Consumer impacts | Deloitte Financial Services
Deloitte Article: Building on the digital banking momentum
Accenture Report: Banking Consumer Study: Making digital more human
Ernst & Young Report: How banks can stay relevant as customer preferences change
PWC Article: Many consumers think their banks are doing a good job. In a COVID-19 world, will that be good enough?
HBR Article: It’s Time to Tie Bank Profits to Customers’ Financial Health
Would Customers Recommend You? (Forbes)
Enabling Customer-Centricity and Relationship Management using Net Promoter Score
How to Improve Your Company's Net Promoter Score (The Harvard Business Review)
Drive Customer Loyalty with Net Promoter Score (ABA Bank Marketing)
Retail Banks Face Major Customer Satisfaction Challenge as World Shifts to Digital-Only Engagement (2020 JD Powers Report)